Refund Policy

This page gives customers a clear place to find EPI’s online refund and cancellation rules before purchasing. It also keeps online digital-product refunds separate from patient billing, insurance, and clinical financial policies.

This Refund Policy explains the refund and cancellation terms that apply to purchases made directly through the Elite Performance Institute website. It is written primarily for digital rehabilitation, exercise, and educational products sold online.

This policy does not replace separate patient financial policies, insurance rules, appointment-cancellation policies, or other terms that may apply to in-person healthcare services. If a specific product, event, promotion, or service displays different refund terms before purchase, those specific terms will control for that purchase.

All purchases of individual self-guided digital rehabilitation, exercise, and educational programs are final and non-refundable once access to the digital content is provided.

We do not provide refunds because a purchaser changes their mind, does not use or complete the program, later decides the program is not a good fit, expected a different outcome, experiences no improvement, experiences a change in symptoms, or obtains a different diagnosis or recommendation after purchase.

Digital programs provide educational content and access rather than a guaranteed medical or performance result. Individual outcomes vary, and no particular health, pain, rehabilitation, or performance outcome is promised.

This final-sale policy does not limit any refund, cancellation, withdrawal, or other consumer right that cannot lawfully be waived in the purchaser’s jurisdiction.

If you believe you were charged more than once, were charged an incorrect amount, do not recognize a transaction, or cannot access content you purchased, contact us promptly at info@elite-performance-institute.com or 331-472-4326.

We will investigate legitimate billing errors and make reasonable efforts to restore access when a technical problem prevents access to purchased content. Correcting a duplicate or erroneous charge is a billing correction and does not create a general right to refund a valid digital purchase.

If Elite Performance Institute offers a recurring membership or subscription, you may cancel future renewal through the method provided in your account or by contacting us. Cancellation prevents future renewal charges but does not provide a refund or prorated credit for the current paid period, except where required by applicable law or expressly stated at checkout.

If you believe a renewal was processed because of a billing error, contact us promptly so we can review the transaction. Any free-trial, promotional, introductory, or jurisdiction-specific cancellation terms displayed at checkout will also apply.

This online Refund Policy is not intended to determine reimbursement for healthcare services already rendered, insurance claims, patient balances, or clinical billing adjustments. Those matters are governed by applicable patient financial policies, payer requirements, healthcare law, and the circumstances of the individual account.

If you believe there is an error involving a clinic payment, duplicate charge, overpayment, or account balance, contact our office at 331-472-4326 so we can review it.

Events, workshops, promotional offers, bundles, gift purchases, or other products may have separate refund, transfer, expiration, or cancellation terms. When separate terms are disclosed before purchase, those terms will apply to that transaction.

If we later sell physical products through the website, the applicable return conditions will be displayed with the product or added to this policy before those online sales begin.

If a refund is required by applicable law, or if we determine that a payment must be reversed because of a confirmed duplicate or erroneous charge, the transaction will ordinarily be returned to the original payment method when possible.

After a refund or reversal is submitted to the payment processor, the time required for the credit to appear depends on the payment method, card network, bank, and processor. Stripe states that card refunds commonly appear approximately 5–10 business days after they are initiated.

If you do not recognize a charge, were charged more than once, cannot access a purchased product, or believe a billing error occurred, please contact Elite Performance Institute promptly. We want the opportunity to investigate and resolve legitimate billing or access problems.

Nothing in this policy prevents you from exercising rights available through your card issuer, bank, payment provider, or applicable law.

Nothing in this Refund Policy limits a refund, cancellation, withdrawal, cooling-off, warranty, or other consumer right that cannot legally be waived under the law that applies to your purchase. If applicable law provides greater rights than this policy, the legally required rights will control.

Where permitted by law for immediately supplied digital content, checkout may require you to expressly request immediate access and acknowledge that beginning delivery of the digital content may cause you to lose a statutory withdrawal or cooling-off right. Any such acknowledgement will apply only to the extent permitted by applicable law.

We may update this Refund Policy as our online offerings change. The policy in effect at the time of purchase generally governs that purchase unless applicable law requires otherwise.

Questions may be sent to info@elite-performance-institute.com or directed to Elite Performance Institute at 331-472-4326, 4S100 Illinois Rte 59 #8, Naperville, IL 60563.

Last updated: August 26, 2026