FAQ’s
Frequently Asked Questions
Common questions about appointments, insurance, treatment, and what to expect at Elite Performance Institute in Naperville.
What We Treat
We help with a wide range of musculoskeletal issues, including back pain, neck pain, shoulder pain, knee pain, hip pain, ankle and foot pain, jaw and TMJ symptoms, and common sports injuries involving muscles, ligaments, tendons, and joints.
Not sure whether you are a good fit? Call or text the clinic and we can help point you in the right direction.
Quick Start
New patient? Call or text 331-472-4326 to schedule.
Insurance or fees? Call or text 331-472-4326 and we can help answer basic questions.
Not sure if we can help? Text us what you are dealing with and we can help you decide the best next step.
Appointments and What to Expect
What is the first visit like?
The first visit takes about one hour. We review your new patient information, take a detailed history, and perform an exam. Treatment may include soft tissue work, chiropractic adjustment when appropriate, and rehab depending on your condition. Home exercises may be provided with video guidance.
How long are follow-up visits?
Most follow-up visits are shorter than the first visit and are focused on your treatment plan, progress check, hands-on care, and rehab work that makes the most sense for your condition that day.
What should I wear to my appointment?
Wear comfortable clothing that makes it easy to move. Athletic clothing is usually best, especially if we may be doing rehab exercises, mobility work, or movement testing.
Can I come in if I am in a lot of pain right now?
Yes. Many patients come in when symptoms are flared up. We will start with a history and exam, determine what is appropriate, and modify treatment based on how irritable the issue is.
Do I need a referral?
No, you can call or text our office to schedule an appointment. Some insurance plans may require a referral, and we can help you check that if needed.
Insurance and Payment Questions
Do you accept insurance?
We are in-network with Blue Cross Blue Shield of Illinois PPO. If you have a different form of insurance, we can provide the necessary documentation for you to submit for out-of-network reimbursement. You are responsible for all treatment charges that are not covered. We do accept HSA and FSA cards.
What if I do not have insurance?
If you do not have health insurance, or you have health insurance but wish to pay out of pocket, our practice offers a time-of-service discount. Our fees are straightforward, and we do not force lengthy treatment plans. We accept HSA and FSA cards. Please call or text the office to learn specifics concerning our fees: 331-472-4326.
Can I use an HSA or FSA card?
Yes. We accept HSA and FSA cards for eligible services.
Will you check my benefits?
We can help check benefits when appropriate, but insurance coverage is ultimately determined by your plan. We recommend contacting your insurance company directly if you want the most detailed explanation of your chiropractic benefits.
Treatment Questions
Do you only treat athletes?
No. We work with athletes, runners, active adults, students, weekend warriors, and people who simply want to move and feel better.
How many visits will it take to fix my issue?
Many straightforward issues improve within roughly four to eight visits, but every case is different. Some people need less care and some need more depending on the condition, irritability, goals, training demands, and how long the issue has been going on.
Do I have to get adjusted?
No. If you prefer not to be adjusted, we can focus on soft tissue treatment, rehabilitation, mobility work, and exercise-based care.
Do you take x-rays of every patient?
No. We do not take x-rays in our clinic. If your condition warrants x-rays based on the history and exam, we will refer you out.
Will I get exercises to do at home?
Yes. When appropriate, home exercises are provided to help reinforce what we do in the clinic. We use simple, practical exercises and video guidance so you know exactly what to do.
Location and Contact
Where are you located?
Elite Performance Institute is located at 4S100 Illinois Route 59 #8, Naperville, IL 60563, on the northwest corner of Route 59 and Ferry Road just north of I-88. We are next to The Float Club and Fox Valley Coins. The easiest way to find us is to search “Elite Performance Institute” in your GPS.
What is the best way to schedule?
You can call 331-472-4326 or text 331-472-4326. If you are not sure what type of appointment you need, texting or calling is usually the easiest way to start.
Ready to Get Started?
Schedule an Appointment at Elite Performance Institute in Naperville
Tell us what you are dealing with and we can help you decide the best next step.